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Shop FAQ


What is your return policy?

Our products are not eligible for returns, exchanges, or refunds unless they are in their original packaging, including shrink wrap.

What are my shipping options, and how long will it take to receive physical products? 

We ship worldwide using USPS or UPS. We process and ship our orders daily, and each physical product order takes 5–7 business days to arrive. All physical product orders also include a tracking number, so you can track the progress of your order in real-time.

 

What payment methods do you accept? 

In our online shop, we accept Visa, Mastercard, Discover Card, JBC, Dinners Club, Apple Pay, ELO, Shop Pay, Facebook Pay, Google Pay, and PayPal.

 

What about fees?

Please note that Bella deLuna Designs, LLC is not responsible for any customs fees, import duties or taxes incurred for international deliveries outside of the US – these are the sole responsibility of the recipient.

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